General Terms and Conditions

General Provisions

The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the Havabet Website.
Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
1. "Customer" means a registered holder of a HavaBet Customer Account.
2. "Customer Credentials" means your HavaBet User ID and access password.
3. "HavaBet Rules" means any rules from time to time propagated by Havabet in respect of the HavaBet Website and its use, and include:
  1. These General Terms & Conditions; and
  2. The HavaBet Wagering Rules.
4. "HavaBet Website" means our wagering website located at www.havabet.com.au.
Any references to "you" or "your" in these General Terms & Conditions is a reference to a HavaBet Customer.
Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to HavaBet.
Any references to time is Australian Eastern Daylight Time or AEDT (Melbourne Time)
All Promotional Offers are GST inclusive and in Australian dollars unless specifically stated otherwise.
A Bonus Bet must be taken as offered and cannot be varied or redeemed for cash.
By opening a HavaBet Customer Account, or by placing a bet with Havabet, you are deemed to have read, and agreed to be bound by:
1. The terms and conditions set out hereunder;
2. The HavaBet Wagering Rules; and
3. The HavaBet Privacy Policy.
These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of Victoria and, in the event of any dispute arising from or in connection with these General Terms & Conditions, Havabet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.

About HavaBet

'HavaBet' is the trading name of the bookmaker, Havabet Pty Ltd (A.C.N 661 973 744).
You agree that HavaBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.
HavaBet is licensed by Racing Victoria and regulated by Victorian Commission for Gambling and Liquor Registration (VCGLR) to accept wagers via the Internet and the telephone 24 hours a day.
HavaBet is a member of the Victorian Bookmakers' Association Limited (VBA) (https://www.vicbookmakers.com.au).
As a condition of membership of the VBA, we are required to inform you that Havabet's wagering activities are formally guaranteed by the VBA, pursuant to the Racing Act 1958 (as amended, Victoria). The Racing Act may be viewed on http://www.legislation.vic.gov.au.
Section 94A of the Racing Act 1958 outlines the consumer protections afforded to customers in the event of a wagering default. Specifically, the VBA guarantee extends to the following:
1. In respect of a cash or account funded wagering transaction (oncourse cash bet or internet-based bet from a funded account), consumer protection extends for a period of 60 days from the date of the wagering transaction; and
2. In respect of a debit wagering transaction (oncourse debit bet, telephone-based debit bet), consumer protection extends for a period 21 days from the date of the wagering transaction.
Please note that the VBA guarantee extends to wagering transactions only. The guarantee does not extend to:
1. Cash deposited by you into a bank account held with a VBA member; or
2. Cash winnings derived from any wagering transaction left in your account (which are no longer eligible for guarantee).
Click here for additional information: https://www.vicbookmakers.com.au/guarantees/
Legitimate wagering default claims must be made in writing and received by the VBA (email or post) strictly within the eligible time periods indicated above. Such claims must provide details of the wagering transaction/s in question and other relevant details and can be sent to the below:
Victorian Bookmakers' Association Limited
Executive & Operations Officer
400 Epsom Rd
FLEMINGTON VIC 3031

Email: [email protected]

Customer Identification

Identity Verification Requirements
1. Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you will be required to verify your identify in order to use your Havabet Customer Account.
2. Federal law requires that all Customers successfully verify their identity upon opening your account.
3. If you have not successfully verified your identity your HavaBet Customer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or perform any banking functions.
4. In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
  1. A current Australian Driver's Licence;
  2. A current Australian Passport; and/or
  3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
5. If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
Third-Party Identity Verification Services
1. Havabet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of Havabet Customers.
2. Your personal information may be supplied to any third-party engaged by Havabet to provide identity verification services.
3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or debit headers.

Management of Your Customer Account

Customer Information
1. You are responsible for ensuring that all personal information in your Havabet Customer Account is kept current. You must notify us immediately if any of your personal information changes.
2. You agree that, by opening a Havabet Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about Havabet products, promotions, services and events from time to time.
3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body.
Customer Credentials
1. You are responsible for ensuring that your Customer Credentials are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify Havabet immediately.
2. You are able to update your password via the Havabet Website, or via the telephone provided that your identity is able to be verified by the Havabet operator.
3. If you have updated your password, Havabet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
Activity in Customer Account
1. You will be responsible for any and all activity in your HavaBet Customer Account.
2. Any wagers submitted via the Internet using a HavaBet Customer Account, or via the Telephone having quoted a Havabet Customer's access credentials, will be deemed to have been validly submitted by the relevant Customer and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of Havabet Management.
3. You will not attempt to use the HavaBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder through collusion.
Errors & Miscalculations
1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your Havabet Customer Account.

Customer Conduct

Creation of Accounts
1. In order to open a HavaBet Customer Account, you must be aged eighteen (18) years or above.
2. You must not open, or attempt to open, a HavaBet Customer Account using another person's identity or personal information.
3. You must not access, operate or use, or attempt to access, operate or use, another person's Havabet Customer Account.
4. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
5. Except where expressly authorised by HavaBet Management, you may not have more than one (1) Havabet Customer Account.
6. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
  1. Open and unrestricted, we will transfer any funds in said account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
  2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds in any of your Customer Accounts will be refunded to you.
Use of Your Customer Account
1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the Havabet Website.
3. You will not use a proxy server, ''robot'' or other automated process or application to submit or place bets or other transactions to the Havabet Platform.
4. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the Havabet Website.
5. You will not be abusive or threatening towards HavaBet staff in all of your dealings and communications with HavaBet.
Breach of HavaBet Rules
1. If we believe that you have breached the Havabet Rules, or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
  1. Suspend or close your Customer Account (either temporarily or permanently);
  2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
  3. Require you to complete an account rectification and/or re-activation process;
  4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the Havabet Rules (regardless of whether you have previously provided such information) including, for example a statutory declaration regarding prior conduct, identification information, an undertaking regarding future conduct, or an authority to verify certain information with your financial institution; or
  5. Cancel, void or reverse any bets or transactions which were completed in contravention of the HavaBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, Havabet without any liability on our part).

Banking

Deposits
1. You are able to fund your Customer Account by the following means:
  1. Debit Card (Please note that, in order to further protect our Customers against gambling beyond their means, we do not accept deposits via credit cards);
  2. Electronic Funds Transfer including via PayID (the HavaBet PayID is: [email protected]);
  3. Bank Deposit.
2. Havabet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
3. If you use a debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card. (When sending a copy of the card, the middle 8 digits of the card may be redacted for security purposes.)
4. If we require that you provide us with a legible copy of your debit card pursuant to the preceding Clause, you must have provided that card, and had it successfully verified by HavaBet Management, before you will be able to withdraw funds from your Customer Account.
Withdrawals
1. All deposited funds must be turned over at least once before they will be able to be withdrawn.
2. You must have had your identity successfully verified before you will be able to withdraw funds from your Customer Account.
3. If you use a debit card to fund your account, HavaBet may (at its sole discretion) elect to deposit the proceeds back to the debit card used for the deposit.
Transaction Fees
1. We do not charge our Customers transaction fees in respect of deposits or withdrawals except where those deposits are made by way of telegraphic transfer. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.
2. We may (at our sole discretion) elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to either deposit or withdraw funds into/from your Havabet Customer Account.

Fraud & Other Illicit Activity

HavaBet reserves the right to withhold deposited funds, and/or any winnings to which you might otherwise be entitled, if we determine that your account has been funded fraudulently or via the misuse of a Debit Card. Your Customer Account will also be immediately and permanently closed.
HavaBet will report any instances of inappropriate or fraudulent use of Debit Card will be reported to the competent authority.
You agree and warrant that you will not cancel, or instigate any 'charge-backs', of any deposits made to fund your Customer Account without first obtaining the consent of HavaBet. In the event that any deposits to your Customer Account are cancelled or 'charged-back', you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with said cancellations or 'charge-backs', including (without limitation) those incurred by Havabet in recovering the relevant amounts.
HavaBet reserves the right to:
1. Seek the fullest civil and criminal sanctions against any Customer involved in financial crime; and
2. To notify the relevant sport's governing body, or relevant competent regulatory or legal authority where we have reasonable grounds to suspect your involvement in financial crime or other illicit activity, without the need to provide you with prior notice.
If you dispute a financial transaction on your Customer Account relating to a third-party (e.g. Bank), Havabet may temporarily suspend your Account, without notice, pending an investigation by us relating to the transaction. You agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with such an investigation.
HavaBet may, from time to time and at its discretion, conduct a review on the activity in your Customer Account in order to identify any suspicious, unusual, inappropriate or fradulent activity. In such an event, Havabet reserves the right to suspend your Customer Account pending the completion and outcome of that review.
You hereby indemnify and shall be liable to pay HavaBet, on demand, all costs, charges or losses sustained, or liabilities incurred by Havabet (including but not limited to any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from your fraudulent, improper, misleading, manipulative or otherwise unacceptable actions or activity (whether or not unlawful).

Dispute Resolution

If you have a dispute or grievance regarding a wager placed, or attempted to be placed, with Havabet, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
We will use our best endeavours to resolve the dispute in good faith as soon as practicable after receiving details of your dispute or grievance.
If any Dispute cannot be resolved between HavaBet and the Member, the Dispute must be referred to a representative of Racing Victoria via online or phone. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.

Responsible Gambling

HavaBet does not allow persons under eighteen (18) years of age to open or hold a Havabet Customer Account. If your children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
HavaBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or suspended.
HavaBet does not offer any deposit bonuses or matches. Do not gamble with the expectation of earning rewards or any other benefits.
We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the Havabet Platform (or by contacting us).
If you are a Customer that has previously self-excluded from Havabet, you must not subsequently attempt to open another Customer Account. Havabet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.
HavaBet is a member of the Victorian Bookmakers' Association and adheres to the Victorian Bookmakers' Association Reponsible Gambling Code of Conduct. A copy of the Code of Conduct can be downloaded from the VBA website.

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General Terms and Conditions