Frequent Asked Questions

About HavaBet

Havabet is an online wagering business owned and operated by Havabet Pty Ltd (A.C.N 661 973 744) and is based in metropolitan Melbourne.

HavaBet is one of Australia's few wholly Australian-owned corporate bookmakers.

Is HavaBet a Licensed Wagering Service Provider?

HavaBet is licensed in the State of Victoria by Racing Victoria and regulated by the Victorian Gambling and Casino Control Commission (VGCCC)

What Hours Does HavaBet Operate?

HavaBet provides its unique brand of premium service 24 hours a day, 7 days a week.

Customers can bet via any of our online wagering channels (i.e. our desktop and mobile websites, or our mobile App) at any time of the day or night.

Account Management & Verification

How Do I Open a HavaBet Customer Account?

Simply click on the 'Join' button in the header atop any of our wagering channels and complete the registration form.

The registration process only takes about 2 minutes to complete. If you have any issues, get in touch with us via Live Chat or give us a call on 0418 994 497.

Why Do I Have to Verify My Identity and How Do I It?

Identity Verification Requirements

Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your HavaBet Customer Account.

HavaBet requires that all Customers successfully verify their their identity prior to any transactions being made.

Verifying Your Identity

HavaBet engages a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of HavaBet Customers. Your personal information will be supplied to this third-party so that the identity verification process can be completed. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

In some circumstances (including where your identity is unable to be verified by the third-party verification service), you may need to provide us with copies of one or all of the following:

A current Australian Driver's Licence;
A current Australian Passport; and/or
A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.

How Do I Retrieve a Forgotten Password or User ID?

If you have forgotten your User ID or your password, click on the 'Help' button in the Log-In section of the HavaBet Website and complete the form to recover your credentials. If you correctly complete the form, you will receive an email shortly thereafter which will instruct you on how to log-in.

If you need any further assistance in recovering your HavaBet Customer credentials and accessing the HavaBet platform, please do not hesitate to get in touch with your friendly HavaBet Customer Support Team.

What If I Didn't Receive My Welcome Email?

We send all new HavaBet Customers a welcome email which includes important information regarding their HavaBet Customer Account.

If you have not received this email, you may be blocking communications from us. If this is the case, you need to add [email protected] to your Safe Sender list or your Contacts.

Banking

How Do I Deposit Funds?

Your HavaBet account must be verified prior to depositing. You must deposit funds into your HavaBet Customer Account before you will be able to place a bet. In order to make a Deposit, navigate to the 'Banking' tab within the 'My Account' section of the HavaBet platform.

Deposit Methods

HavaBet supports the following deposit methods:

Debit Card:
In order to make your first Deposit via Debit Card you will first need to register the new card. Once you have made a successful deposit via a given Debit Card, the details of the Debit Card will be saved in your HavaBet Customer Account so that you do not need to re-enter your details when making future deposits (unless your Debit Card expires).

If you use more than one card to deposit funds, all of your registered cards will be listed in the 'Use An Existing Card' section within 'My Account'.

HavaBet may, at its discretion, require that you verify your ownership of any Debit Card that is used to fund your HavaBet Customer Account. In such circumstances, you will need to provide us with a legible copy (or photograph) of the front and back of the relevant card. (When sending a copy of the card, the middle 8 digits of the Debit card may be redacted for security purposes.)
Electronic Funds Transfers (EFTs):
You can transfer funds to your HavaBet electronically via your financial institution's website. Our Bank Account details are as follows:

Bank Name ANZ Bank

Account Name Havabet

BSB 013-423

Account Number 659 431 474

To ensure that your HavaBet Customer Account is promptly credited with any funds you have transferred electronically, you should notify HavaBet of your EFT via the 'EFT Notification' tab within the 'My Account' section on the HavaBet Platform. Please include your HavaBet User ID / Username as part of the transaction reference so that we can easily identify the source of the funds.

Please note that any funds deposited via EFT will not be credited to your HavaBet Customer Account until we have confirmed receipt of the funds into our Bank Account.
PayID:
Using your online banking, you can complete an instant PayID transfer to an email address.

The HavaBet PayID reference is:

[email protected]

Please note that your first transfer via PayID may not be instaneous. It may take up to forty-eight (48) hours for your first PayID transfer to be cleared. After a PayID banking relationship has been established, future deposits of up to $1,000 will be instantly transferred to HavaBet.

Please let us know via Live Chat or via the 'EFT Notification' tab within 'My Account' that you have transferred funds so that we can ensure that your HavaBet Customer Account is/has been credited immediately.
Cash Deposit:
You are able to direct deposit cash directly into your HavaBet Customer Account at any ANZ Bank branch. Our Bank Details are set out in the ''EFT Notification'' section above.

To ensure that your HavaBet Customer Account is promptly credited with any cash you have direct deposited, you should notify HavaBet of your cash deposit via the 'EFT Notification' tab within 'My Account'. You should also include your HavaBet User ID / Username as part of the transaction reference so that we can easily identify the source of the funds.

Please note that any funds deposited via cash may not be credited to your HavaBet Customer Account until we have confirmed receipt of the funds into our Bank Account.

Bank Name	ANZ Bank
Account Name	Havabet
BSB	013-423
Account Number	659 431 474

Transaction Fees

We do not charge our Customers transaction fees in respect of deposits exceeding $10.00, or withdrawals, except for deposits made by way of telegraphic transfer. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.

We may (at our sole discretion) elect to pass on charges levied by our financial institution (or the provider of our merchant facility) in respect of telegraphic transfers used to either deposit or withdraw funds into/from your HavaBet Customer Account.

How Do I Withdraw Funds?

If you wish to withdraw funds from your HavaBet Customer Account, you need to navigate to the 'Banking' tab within the 'My Account' section of the HavaBet platform and submit and ''EFT Withdrawal'' Request.

Please note that:

All deposited funds must be turned over at least once before they will be able to be withdrawn;
You must have had your identity successfully verified before you will be able to withdraw funds from your Customer Account; and
If you use a debit card to fund your account, HavaBet may (at its sole discretion) elect to deposit the proceeds back to the credit or debit card used for the deposit.

Verification of Deposit Method

HavaBet reserves the right to withhold or cancel any pending withdrawals until the the method by which you have funded your Customer Account has been verified.

In order to verify your deposit method, we may require that you provide us with a legible copy of the front and back of the any card used to deposit funds. When sending a copy of the card, we only require that the first 6 and last 4 digits of your card number be visible (as well as your full name and the card expiry date). The other digits in your card number may be redacted.

Processing Withdrawal Requests

Withdrawal requests are processed twice daily between 11:00am and 1:00pm and again between 6:00pm and 8:00pm.

Where possible, we use Commonwealth Bank fast payments when processing Customer withdrawal requests. This means that, in most cases, funds will be available in your bank account immediately after we process your withdrawal request.

Where we are unable to process your withdrawal request via Commonwealth Bank fast payments, funds will be distributed to you via Electronic Funds Transfer (EFT). Funds distributed to you via EFT may take up to 5 Business Days depending on how long it takes for the banks to process the transfer.

HavaBet reserves the right to postpone the processing and payment of any withdrawal request where:

We reasonably believe that the withdrawal is being made by a third-party and not by you;
We reasonably believe that one or more deposits into your Customer Account were made by a third-party and not by you;
Any amount of the funds in your Customer Account have not been received into our bank account or are otherwise uncleared funds.
You have not bet through or turned over each amount deposited in your Account at least once.
You have not verified your Customer Account or any of the methods used to fund your Customer Account.

The minimum withdrawal amount is $10.00 except where the total balance in your Customer Account is less than $10.00, in which event you will be able to submit a withdrawal request for the entire remainder of your account balance.

Is My Money Safe with HavaBet?

HavaBet is licensed in the SState of Victoria by Racing Victoria and regulated by the Victorian Gambling and Casino Control Commission (VGCCC).

HavaBet is a member of the Victorian Bookmakers' Association Limited (VBA) (https://www.vicbookmakers.com.au).

As a condition of membership of the VBA, we are required to inform you that HavaBet's wagering activities are formally guaranteed by the VBA, pursuant to the Racing Act 1958 (as amended, Victoria). The Racing Act may be viewed on http://www.legislation.vic.gov.au.

Section 94A of the Racing Act 1958 outlines the consumer protections afforded to customers in the event of a wagering default. Specifically, the VBA guarantee extends to the following:

In respect of a cash or account funded wagering transaction (oncourse cash bet or internet-based bet from a funded account), consumer protection extends for a period of 60 days from the date of the wagering transaction; and
In respect of a debit wagering transaction (oncourse debit bet, telephone-based debi bet), consumer protection extends for a period 21 days from the date of the wagering transaction.

Please note that the VBA guarantee extends to wagering transactions only. The guarantee does not extend to:

Cash deposited by you into a bank account held with a VBA member; or
Cash winnings derived from any wagering transaction left in your account (which are no longer eligible for guarantee).

Click here for additional information: https://www.vicbookmakers.com.au/guarantees/

Responsible Gambling

What Responsible Gambling Tools Does HavaBet Offer?

We offer a number of user-friendly tools to help our Customers maintain control of their gambling including:

Deposit Limits;
Take-A-Break (Temporary Self-Exclusion);
Permanent Self-Exclusion; and
Account Closure / De-Activation.

How Do I Set a Deposit Limit?

A Deposit Limit can help you control the amount you spend on gambling and ensure that the punt doesn't become a problem for you. Research shows that gambling problems are reduced when punters decide in advance how much money they are willing to spend.

At HavaBet, we offer a Deposit Limit facility that allows you to limit the amount you can deposit into your account on a daily, weekly, fortnightly or monthly basis. You can access the Deposit Limit facility via the My Account section on any of our wagering channels. Alternatively, you can contact your friendly HavaBet support staff via Live Chat or by sending us an email to [email protected] and we can apply your Deposit Limit for you.

A request to set a Deposit Limit is effective only after the Customer has completed the online or other form (and received confirmation that the form has been successfully submitted), or otherwise after the Customer has been advised by HavaBet in writing that the Customer's desired Deposit Limit has been successfully applied.

If a Customer withdraws their request to set or modify their Deposit Limit before it has been successfully applied, the request to so set or modify the Deposit Limit will not be applied.

Where a Customer has set a Deposit Limit, they must not establish, or transact using, another HavaBet Customer Account or do any other act intended to circumvent their earlier set Deposit Limit.

A Customer may request a change to their Deposit Limit at any time.

If a Customer requests that their Deposit Limit be decreased, the modified Deposit Limit will be applied, and come into effect, immediately.

If a Customer requests that their Deposit Limit be increased, the increased Deposit Limit will take effect no earlier than seven (7) days after the successful submission of their Deposit Limit Change Request. If the Customer does not advise HavaBet within seven (7) days that they wish to revoke their request to increase their Deposit Limit, the increased Deposit Limit will be applied as per the request.

How Do I Close My HavaBet Account?

You are able to close your HavaBet Customer Account at any time via the Responsible Gambling tab in the My Account section on any of our wagering channels. Alternatively, you can contact your friendly HavaBet support staff by one of the following methods and we can process your request for you:

Live Chat while logged into the HavaBet platform;
Email at [email protected]; and/or
Phone / SMS on 0418 994 497.

You will be logged out and prevented from logging in immediately upon your submission of a Deactivate Account request.

Deactivated Customer Accounts are able to be re-opened in the future. If you wish to reactivate a deactivated HavaBet Customer Account, please Contact our friendly HavaBet support staff.

Please note, that a request to deactivate a HavaBet Customer Account is not the same as, and does not have the same effect as, a request to temporarily or permanently self-exclude. Deactivated Customer Accounts are able to be re-opened upon request. If you are seeking to deactivate your HavaBet Customer Account in order to prevent you gambling, or to manage the amount of time or money you are spending on gambling, you should consider submitting a ''Take A Break'' request or setting a Deposit Limit.

How Do I Self-Exclude?

HavaBet provides its Customers with the option to either 'Take A Break' from betting with HavaBet or to permanently exclude themselves from the HavaBet platform. You can submit a 'Take A Break' or permanent self-exclusion request via the My Account section on any of our wagering channels. Alternatively, you can contact your friendly HavaBet support staff via Live Chat or by sending us an email to [email protected] and we can process your request for you.

A 'Take A Break' or permanent self-exclusion request is effective only after the Customer has completed the online or other form (and received confirmation that the form has been successfully submitted), or otherwise after the Customer has been advised by HavaBet in writing that the Customer's desired 'Take A Break' or permanent self-exclusion request has been processed and that the requested account restrictions have been applied.

If a Customer withdraws their 'Take A Break' or permanent self-exclusion request before it has been processed and the requested account restrictions applied, the requested account restrictions will not be applied.

Once a 'Take A Break' or permanent self-exclusion request has been processed, the Customer will be immediately logged out of the HavaBet platform and prevented from logging in until the expiry of the self-exclusion period. The Customer will also stop receiving communications from HavaBet.

Where a Customer has excluded themselves (either temporarily or permanently), they must not establish, or transact using, another HavaBet Customer Account or do any other act intended to circumvent their self-exclusion.

Where a Customer has excluded themselves (either temporarily or permanently), their self-exclusion cannot be revoked unless the Customer completes and provides HavaBet with a 'Self-Exclusion Revocation Form' wherein they declare that:

They wish to revoke their self-exclusion and resume wagering via their HavaBet Customer Account;
They are aware of the Responsible Gambling Tools available on the HavaBet platform;
They are cognizant of the risks of gambling and gambling beyond their means, accept those risks, are of sound mind and in control of their actions, and that they do not have a gambling problem; and
They are aware of the gambling support services available to them.

Upon the expiry of a temporary self-exclusion period, the Customer's access to the HavaBet platform will be automatically restored, and the Customer can resume betting with HavaBet. If, at this point, the Customer wishes to extend their period of temporary self-exclusion or to permanently self-exclude, they must a submit new 'Take A Break' or permanent self-exclusion request via the My Account section on any of our wagering channels, via Live Chat or by sending us an email to [email protected].

A request to deactivate a HavaBet Customer Account is not the same as, and does not have the same effect as, a request to temporarily or permanently self-exclude.

Please note that a 'Take A Break' or permanent self-exclusion request submitted via the HavaBet platform (via My Account, Live Chat or Email) is only effective with HavaBet. Excluding yourself from the HavaBet platform will not affect your ability to access the websites of other wagering providers. If you have decided to self-exclude from the HavaBet platform, we strongly encourage you to also self-exclude from any other wagering provider with whom you have an account. If a Customer wishes to exclude themselves from betting with other wagering operators, they must arrange this directly with those operators. HavaBet will not do this on behalf of the Customer.

Security & Privacy

Are My Personal & Transactional Details Secure?

HavaBet collects Personal Information as is required for the reasonable operation of our business as a licensed wagering provider. We will only collect such information as is necessary to identify you and for your own security and the maintenance of your account.

We will use all reasonable endeavours, and take such steps as are reasonably necessary, to protect your personal information from misuse, loss and any unauthorised access, modification and/or disclosure.

HavaBet does not give, sell, rent, share, or trade your Personal Information to any third-parties, except where you have consented to its disclosure ether expressly or impliedly by way of your conduct or the circumstances surrounding your provision of the Personal Information, or for any of the following purposes: